Passengers to and from Indonesia must have at one time or the other flown with Garuda airlines, Indonesia’s national air carrier, and will attest to the cheaply offered airfares, discount tickets and unique air services of this superb airline company. Garuda Airlines which flies to 30 cities in Indonesia and 24 to various international destinations including Bangkok, Beijing, Hong Kong, Ho Chi Minh City, Kuala Lumpur, Seoul, Singapore, Shanghai, Guangzhou, Tokyo, Nagoya, Osaka, Australia, New Zealand and Jakarta was recently presented with the ICSA Award 2001 - Indonesian Customer Satisfaction Award - in the category "Total Customer Satisfaction.”

Since its establishment, Garuda Airlines has transformed itself into a competitive, modern air carrier – no longer merely surviving as an air transport facility for people and cargo, but rather becoming a full service travel venture that provides first class amenities to its passengers at a cheap and discount airfares. Garuda Indonesia’s in-flight service is on a par with the world's best airlines and was developed in response to research into passenger preferences on specific routes. Thus, every Garuda Airline flight, whatever its destination provides its passengers with the very best in-flight entertainment, menus and reading materials to satisfy its international clientele, together with the cultural and culinary preferences of passengers flying along that route.

Garuda Airline's city check-in service allows passengers to check-in up to four hours before departure at counters located in 26 cities throughout Indonesia and in five international cities worldwide. This eliminates the need to arrive early at the airport to wait in the queue at the check-in line. For those seeking even more freedom to conduct business without worrying about flight times and requirements, Garuda Airline’s new valet service allows business class travelers to take full advantage of the executive lounge while Garuda Airline’s friendly and dedicated Staff handle all check-in details on their behalf. It’s a new, better way to do business.

In the words of business class passengers, it is an immeasurable pleasure doing business aboard Garuda Airlines. The ever-busy business air flight executives do appreciate Garuda Airline’s cheap airfares and discounted air tickets to begin with, executive lounges with office and relaxation facilities such as Internet access, conference rooms, televisions and comfortable chairs available at several airports across Indonesia.

As the only IATA member airline in Indonesia, Garuda Airlines’ progress has closely followed IATA's rules and regulations. As such, from the first of March 2006, Garuda Airlines of Indonesia began implementing the first stages of e-ticketing on the Jakarta - Surabaya - Jakarta route, although transactions are still being carried out at Garuda Airline’s sales offices throughout Indonesia. The next step will be the gradual implementation of e-ticketing on all Garuda Airlines’ domestic and international routes and concurrently, transactions at all Garuda Airlines’ domestic and international sales offices as well as through travel agents and other airlines, to be concluded by 2007.

E-ticketing is a method of documenting sales activities in passenger travel without the issue of a paper ticket. All information concerning passenger travel will be in electronic format and kept in the airline's computer system. As proof of the e-ticket, passengers will receive an itinerary receipt. This computerized documentation will help customers avoid common problems, such as lost, stolen tickets or tickets that have been left behind.

Prior to any transactions, passengers must, beforehand, make a reservation, providing a name that corresponds to their formal identity card e.g. residency card, driving license or international passport. Garuda Airline offers services to it’s passenger in such a way that passengers will be satisfied in all reunification ensuring efficiency and transparency to the assessment of all with passengers inclusive. Fly Garuda Airline today and be sure to enjoy cheap airfare, comfortable fleet and satisfying service from our flight attendants.

Garuda Airlines has achieved different categories of awards as a result of company's services, to its passengers by giving them really cheap airfares and huge discounts on their airline’s tickets. Marketing Research Specialist MARS and business magazine SwaSembada, presented Garuda Indonesia with Indonesian Best Brand Award as the most valuable brand in airline/airways service category. This is yet another attestation to the outstanding performance of the airline in both recent and past times.

Garuda Airlines loves its passengers. The flight crew is welcoming and attentive team. Their cheerful and helpful attention ensures that your flight on Garuda Airlines to whatever destination is a pleasant and safe journey; in addition to the very cheap prices of its air tickets. The overall service of Garuda Airlines aims to make every passenger’s flight with them a memorable one.