If you are a passenger who happens to be on your first ever flight and you are looking to purchase a cheap airline ticket or just eager to make a flight reservation for your proposed journey, how will you go about these different tasks? On the other hand, you may be a frequent traveler but you need to make a complaint about poor services on an airline recently used or check to confirm whether it is true that your preferred airline has increased its hitherto cheap airfares, changed flight schedules and reduced the number of destinations, where do you get the most reliable information?

Good questions deserve very good answers and it is said that the worst questions are the ones that are never asked. So it makes sense to ask sensible questions about airlines, air travel information or the percentage of air ticket discount that will be offered to a family of five that will be traveling with a single airline. So when something goes awry or customers need reliable air travel information to help them in planning a future trip, there has to be a readily available resource or help desk that is constantly at the disposal of both new and existing customers.

Making Reservations/ Purchasing an Air Ticket

There are options to choose from when making air ticket reservations for seats on airline flights. If using the airline’s online portal which is the most convenient in terms of ease, all that is needed is to read and follow instructions on the screen after every stage e.g. choosing one-way or return journey, departure and arrival dates, number of passengers, etc. With this, an e-ticket will be generated for printing and since modern airlines are now going full-time paperless, all ticket sales are handled online whereby a customer makes a booking, pays with a credit card and is issued a receipt, then subsequently performs an online check-in.

Otherwise, there are travel agents that can handle everything from start to finish. Passengers can also place a call directly to all the airlines traveling on that route but this option will require the would-be passenger to have some personal information handy to give details to the sales desk at the airline office. Also, chances are that a passengers stands to gain some discount for airfare using the call option. Please bear in mind that not all airlines support phone sales for air tickets.

Any other enquiries regarding air ticket bookings and purchase of air tickets can be made to the Customer Care Department of the airline in question.

Flight Schedules

For all air travel information, the internet remains the best resource for this because airline constantly update their travel information as soon as changes are made so as to reflect the current situation. Reliable and up-to-date air travel information on airlines’ flight schedule can therefore be found on both the airport and airlines websites.

The second option is to physically go to the airline or airport’s customer care help desk to make direct verbal enquiries to the Staff on duty which is another reliable source of getting reliable air travel information. Most times, a leaflet containing the airline’s information with more details is made available on request. This type of information is good and handy enough to make plans for any air travel.

General Airline/Airport Enquiries

For flight information regarding airlines and airport services, this can be made through the given enquiries telephone lines made available to the public. Although airports do relay live voice information to travelers through the public loud speakers installed in its arrival and departure lounges and through digital screens that display such flight information, there is also room for enquiries through their website’s email forms which address questions that do not require one’s physical presence at the airport.

Giving Feedback/Complaint

Usually, there are forms made available at strategic points in and around the offices of most airlines and airports. This is another good way of contacting the management to forward feedbacks or complaints concerning any issue. Some airlines or airports make provision for feedback or complaints with regular surveys where customers use the opportunity to express grievances.